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| Terms and Conditions
of Sale |
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Orders
Orders can be accepted by Fax: 615-620-1371, phone: 800-590-4272
or 615-620-1370 or email: sales@kjbsecurity.com any time a PO number
can be provided is helpful. KJB makes every reasonable effort to
comply with customers purchase requirement. KJB makes every effort
necessary to ensure timely delivery of products but from time to
time we experience supply delays beyond our control. KJB will do
our best to communicate supply issue in a timely manner and ask
that customers work with us to ensure customers satisfaction.
KJB Dealer website login
You will be assigned a dealer login upon request at sales@kjbsecurity.com.
When you login you have access to many tool; user manuals, stock
status, updated price sheet, tech data, firmware downloads, and
images. Utilizing this tool can eliminate many tech calls and answer
most questions. We encourage all our customers to visit often.
Signature Required
KJB Security Products sends out all drop ship packages Direct Signature
Required and Insured (at KJB selling price) unless otherwise requested.
Drop shipping
KJB offers a “Blind Drop Ship Service” to drop ship
(sometimes referred as Third Party Shipping) any product for our
customers. All FedEx or UPS orders received by 2:00 CST will be
processed that day. USPS orders received will be processed the next
business Day. The fee for Drop shipping is as follows; $3.00 per
package for FedEx or UPS and $5.00 for USPS.
M.A.P. Pricing (minimum advertised price)
Certain items are subject to M.A.P. pricing. Purchase of these items
will be considered an agreement to adhere to M.A.P pricing.
M.A.P Guidelines -M.A.P. policy covers all advertisements on the
World Wide Web and print advertising. The M.A.P. policy applies
only to advertised prices and does not apply to the price at which
the products are actually sold or offered for sale to an individual
consumer within the dealer’s retail location or over the telephone.
KJB dealers and distributors remain free to sell this product at
any price they elect.
The MAP pricing does not establish maximum advertised pricing. All
dealers and distributors may offer any KJB product at above MAP
price. KJB’s M.A.P. program does not allow for these items
to be an auction item on EBay. To distribute our products on Ebay:
Use the “Buy it now” feature and set the price equal
to or greater than the MAP price. No rebates of any kind are allowed
under this program.
KJB Reserves the right to alter or suspend the MAP at any time allowing
for increase in pricing or to promote sales. This alteration will
be accompanied by a 7 day advance notice to all dealers.
Intentional and /or repeated failure to abide by this police will
result in termination of M.A.P. Preferred Pricing.
Returns
KJB Security Products considers any item returned to our warehouse
a “Return.” This includes unclaimed packages that were
shipped to buyer and returned for any reason, i.e. signatories not
available, not claimed, etc. KJB Security is not responsible for
any error in our customer’s instructions. You must request
a RMA number before returning any item.
All returns must have an RMA (Return Merchandise Authorization)
Number
Products returned without an RMA may get lost in the process, thereby
inhibiting us from crediting, repairing or replacing your return.
Please follow these simple instructions so we can process your return
quickly and effectively.
To request an RMA# please call or email our Customer Service Department.
This will determine if you need to return the product, all returns
are usually sent directly to our warehouse. Please ensure that the
item is in its original condition (including: packaging, manuals,
warranties, accessories, security seals, and shrink wrap). We must
receive your item back within 20 days of when we issue the RMA.
Please allow us 5 - 10 business days from the time we receive the
item to process your return.
Note: merchandise returned with missing
items are not eligible for a refund.
For your protection, we recommend that all returns
be sent back via traceable carrier. The customer must pay all costs
related to return shipping. After receiving and inspecting the returned
merchandise, we will determine the course of action; credit, repair
or replacement. A 15% restocking fee may be applicable on any unused
items
Non-Defective Returns: Require PRIOR approval
and a valid RMA Number. AFTER you are given a RMA number, you may
return most non-defective, un-used items for a refund of the product
cost less a restocking fee of 15%. Shipping cost is non-refundable.
Defective Returns: KJB stands behind all
products sold. Items assembled by KJB Security products carry a
Limited Warranty of One (1) Year. Merchandise distributed by KJB
carry a Ninety Day (90) Limited Warranty. All warranty coverage
starts from date of purchase by the ultimate customer. Proof of
Purchase may be requested by KJB. See our Terms and Conditions of
Sale for more information on KJB’s Limited Warranty. KJB will
determine if the item is in fact defective upon receipt and inspection,
at no time can any item be replaced before the item in question
is returned and inspected. If the item shows signs of misuse, abuse
or failure to follow instructions it will not be accepted for warranty
consideration. Items returned, that are being claimed as defective
or damaged, WILL BE SUBJECT to a 15% restocking fee if they are
found to be in working order. Please insure your customers read
the manual.
We can not accept the return of certain items for credit, including:
• Open or used products
• Special order products
• Fees for service performed or shipping
• Single use products such as pepper spray
• Custom built products such as Hidden cameras
• Activated GPS Tracking devices
• Counter-surveillance detectors
All Sales on the above listed items are final. |
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About KJB